User agreement and privacy policy

Repairs-Direct.com is a trading name of Repairs Direct Limited
Registered Company Number 3949529

Terms & Conditions
By logging onto the Repairs-Direct.com website you have accepted the following terms and conditions:

Content & Copyright
Unless otherwise stated, the copyright and any other rights in all material on this site are owned by Repairs-Direct.com.

You are allowed to read, print and download extracts from the site on the following conditions:

(a) no pictures on this site are to be downloaded for any reason.

(b) no part of this site may be reproduced or stored in any other website without the Repairs-Direct.com's prior written permission.

Whilst Repairs-Direct.com endeavours to ensure that the information on this site is correct, no warranty, express or implied, is given to its accuracy and Repairs-Direct.com does not accept any liability for error or omissions.

Repairs-Direct.com accepts no responsibility for the content of any site to which a hypertext link from the Repairs-Direct.com website exists. The links are provided as a service with no warranty, express or implied, for the information and policies on those sites. The inclusion of a link does not imply endorsement by Repairs-Direct.com.

Repairs-Direct.com accepts no responsibility for the content of any site which contains a hypertext link to the Repairs-Direct.com website. The inclusion of a link to the Repairs-Direct.com website does no imply endorsement by Repairs-Direct.com of the site containing the link.

Using the Website
You agree to adhere to all applicable laws, regulations and codes of conduct when using the website. You agree not to:

(a) damage, interfere or disrupt the website or access to the website;

(b) gain or attempt to gain unauthorised access by any means to any restricted Repairs-Direct.com computer networks or systems;

(c) make available, upload or distribute on the Repairs-Direct.com website any materials or files that contain viruses or any other harmful software;

(d) use the website to send unsolicited material for any purpose.

Liabilities
Repairs-Direct.com shall not be liable for any damages arising in contract, tort or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material.

Prices & Other Conditions
Prices and other conditions listed on the website are for information purposes only and are subject to change without notice.

Any repairs under warranty will not be charged for labour and parts. We are not liable for any accidental breakage, and will charge you delivery for any repairs under warranty.

Collection & delivery
Repairs-Direct.com will charge you £29.99, £39.99 or £49.99 per order for the collection, delivery and diagnosis service, the price depending on what is being collected. Please note, this fee is non refundable. Our courier service cannot be held responsible if the device is not securely packaged in a box and ready for collection on the required date which has been set by you. In cases where the courier has attempted to collect your device but has been unable to for this reason, then this will lead to an additional £9.99 charge for recollection.

Whilst every effort is made to honour the set collection date, Failure to collect a device due to unforeseen events, will be resolved by rearranging another collection date or money back.

In Warranty Repairs
Your device will be returned to you with a full 1 month warranty on parts and labour only, this excludes carriage and administration fees.

In the unlikely event you need to return your device to us for an In Warranty Repair then simply book your device for collection and delivery for £24.99.

Unsuccessful repairs
Whilst Repairs-Direct.com endeavours to ensure that every effort will be made to repair all devices. We cannot guarantee a 100% successful repair rate due to circumstances beyond our control including age of device, severity of failure or physical damage. Therefore Repairs-Direct.com accepts no responsibility for any unsuccessful repairs.

4 Day Service
We aim to provide a 4 day repair service providing the repair is as selected on our website and we have the parts in stock required to complete your repair. In some cases we may also need to bench test devices for a number of hours to ensure the repair has been successful this can also cause delays. While every effort is made to adhere to our 4 day repair service it is not possible to guarantee this service.

Warranty Seals
Please be aware that in order for us to repair your item we will need to open the device to access component parts. This will destroy the warranty seal. In most cases our customers are using our services because their devices are out of manufacturer warranty. But in some cases customers choose our express repair service in preference to using the valid manufacturer's warranty service. In all cases we will need to break the manufacturer's warranty seal which will invalidate any manufacturers warranty.

Access to the Website
Repairs-Direct.com endeavours to provide access to the website 24 hours a day but access may be suspended temporarily and without notice if the system fails or requires maintenance or repair or for reasons outside Repairs-Direct.com's control.

Data Protection
You may voluntarily give personal data to secure access, where required, to parts of the website; for example, to register or to sign-up for a newsletter.

Your personal data will only be used to fulfill your order or request for information and for Repairs-Direct.com security and marketing purposes. You can opt out of receiving further marketing material by contacting us.

Your personal data will only be disclosed to third parties where it is necessary to comply with your online request, where it is required for Repairs-Direct.com security and marketing purposes or where Repairs-Direct.com is required to do so by law.

All reasonable measures are taken by Repairs-Direct.com to ensure that the data collected on the website is accurate and remains accurate during processing and storage. You should be aware that the internet is an insecure medium and the integrity and security of personal data cannot be guaranteed during transmission.

You may request details of your personal data held by the Repairs-Direct.com to verify the data is correct. You can request a copy of your data by writing to - Customer Support. Repairs-Direct.com. Technology House, Ridge Road, Rotherham, South Yorkshire, S65 1NS

Alterations to these terms Repairs-Direct.com reserves the right to amend these terms and conditions in whole or in part, at anytime without notification. Up to date terms will always be available on the website.

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  • Expert diagnosis and repair
  • UK service from 4 days
  • NO fix - NO repair fee1
  • Warranty included
  • Fixed prices from £54.992
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